How to Make Your Wedding Clients Happy

How to Make Your Wedding Clients Happy

As wedding professionals and business owners, customer service is a skill that we need to excel at. Below are some easy to implement ideas that you can start doing right now to make your clients happy.

1. Check in with your clients on a regular basis. Have a monthly meetup or phone call. Send weekly reports. This way they will be more comfortable coming to you when they need your advice or have concerns.
2. Respond to your emails quickly within business hours. Within a couple of hours is best. Anything longer makes them feel like they are not a priority. Have your business account on your phone so you don’t miss anything time sensitive and relevant.
3. Be decisive in your decision making. They hired you to manage their wedding. Manage it. Make decisions and be able to back them up.
4. Value your couples point of view. Listen more and talk less. Try to put yourself in their shoes. They don’t plan weddings on a daily basis. You do.
5. Do not over-promise. This way you can over-deliver. Be realistic.

Tell us some of your great ideas to make clients extra happy with you and your services in the comments below.