by Tracey Manailescu, Co founder of WPIC Inc.
People tend to look for companies that have similar values, ideas and personalities. It is no different, if not even more important, that you connect with your wedding coordination clients. There is nothing worse (for either of you) then being stuck in a contract for up to a year (or possibly more) with clients that you cannot stand. There is no way that you will have their best interests at heart, and there won’t be a sense of trust between you, either. Respect needs to go both ways. Of course you want to do everything in your power to make this the best wedding ever, but you need to set your boundaries and not be a walking/talking door mat. This means have set working hours, know your limits and be able to express them, you also still be able to live your personal life amidst working with your couples. This is huge. Remember to keep some balance in your work and personal life. Your friends and family need you, too. How do you narrow it down, and get your type of client? Everyone has an ideal image of the type of couple that they want to work with, and you also know who you don’t. Everything you do should be geared towards your dream couple.
Invest in your Company: Invest in what makes sense to you. Get “weducated”. Most people reading this article are WPIC certified. Bravo! Within the WPIC Alumni Association and networking events you can pick your alumni’s brains for advice, feedback and ask questions. Ask what they think of your website, logo, ad, etc. Be prepared for honest and blunt responses. Attend conferences & seminars around the globe. Not only will you learn from the speakers, but you will get to network and get out of your comfort zone in hopefully some really great locations (blog, tweet, Instagram and Facebook about your experience while you are there, and when you get back home). Sign up for webinars, attend workshops and courses that have meaning and relevance to what you need to know more about.
Believe in Yourself: (Take the Quiz in this section!) Confidence is imperative. No one wants to hire someone who doesn’t have confidence in what they do or can do for their clients. If you are feeling unsure of something, then that is exactly what you need to fine tune, and get cracking in your learning sphere (see topic above). “Get your learning on.” Most of us in the wedding industry are Type A or at least B+ personalities. That means we like to organize, take on challenges, problem solve and make decisions and we expect it to work out in our favour. See this article to read about 25 Things That People With Type A Personalities Do and then take this quiz to see if you are a Type A or a Type B personality.
Advertising: Are you doing any? Where? Are these places that your dream couple would be looking? If not, then why bother? You should be putting your marketing $ where your dream couple would be looking for you. Example: If you want to be working with more LGBT couples, then get in front of them at the Pride Parade (yes, get on the events committee) . WPIC Alumni get special rates with some amazing companies. Don’t forget to check www.wpicalumni.com before you place an ad somewhere. Chances are that we might have negotiated a special rate for you 😉
Giving Back: Is there an organization that touches your heart, or an industry event that you would like to be a part of? Sign up on the volunteer committee and get some more experience, as well as getting to know some new people who may be in need of your services at a later time, or who can give you a great reference down the road. Not only will you feel good about yourself, but you are gaining experience and showing others what you are capable of. It’s a win/win situation. Assist one of your WPIC Alumni in need of help at a wedding. Chances are those same people will help you out when you need it.
Network online: Join meetup groups, Twitter chats, Facebook groups, forums, and anywhere else your dream clients are to get yourself noticed. Something that has been proven over and over, is when WPIC Alumni network and keep active within the WPIC Alumni Association many opportunities are born from connecting and helping each other out.
Reach out to Friends and Family: Who knows you best? That would be your friends and family. You should have a business Facebook page, but why not post something wedding related on your personal Facebook page once in a blue moon, just to remind people that you have availability and who you are, and what you do. It’s smart to do this at peak engagement times such as holidays, and again once or twice during wedding season, as they might know someone who is in need of a “Month Of” wedding coordinator. *1:3 Canadian couples get engaged between December and February according to Weddingbells. *65% of weddings happen between June and September (again from Weddingbells)
Reviews from Past Clients or Vendors: This is your best word of mouth and free advertising. EVER. After you have worked with a couple, or a vendor ask them for a review of your services. You should be doing this anyway, so that you can improve your customer service. Send a survey or questionnaire to them find out ways to improve your business, ask what they wish you had done, what they liked about working with you, the best part of the wedding day, and if they have a testimonial that you can share on your website, or another place that you advertise online. Try to implement changes in your company based on the feedback. *If it is for your website then try to add a photo taken of you with the couple on their wedding day to add to the legitimacy of it. Share the love from your clients.
Change Can be Good: If you are running ads in magazines or online ads, are they the same ad from a few years ago? Maybe it’s time to change it up. Do you need a new logo? Is your “About Me” page the same as it was a few years ago? In need of spicing it up a bit? Read this article I wrote a few weeks ago. What about your personal photo? Do you look the same? Is your website in need of an upgrade? There are so many templates that you can purchase for minimal costs and do it yourself, or hire someone to make it everything you envisioned to welcome potential clients to get a first glimpse of you and your company. Go through your website and ask some of your trusted sidekicks to read it over, too. Can you change some of your wording to reflect your message to be more modern and personal?
Blog: Do you blog regularly? 1-2 times a week is best. It’s a great way to get your message out to potential couples as well as improve your websites SEO. You choose the content, style and topic. You can’t get more specific then that to reach your dream couple. Give tips, advice and show your expertise and how you would handle certain and specific situations by speaking directly with them. Showcase your specialties and what you can do for them. Make them see how you will save them time, money and alleviate stress by hiring you.
Customer Service: Are you getting back to potential clients and current clients quickly? This means within 24 hrs. Are you listening to what your clients wants and expectations are? Are you showing your knowledge and love of weddings, when you speak with them, or when they read your blog, or even look at your website? Do your clients feel that you care and have their best interests at heart? Your clients want and need to feel that you will implement their ideas and expectations for their wedding. They also want to feel a connection with you. This means communicating with them and keeping them involved in the process (unless it is a couple that really doesn’t want to be involved with decisions). Staying calm & collected, having a sense of humour, showing confidence and problem solving skills will go along way in difficult situations. Always remember that you are a professional. If you are having trouble thinking of how you can do this better, think about a time you were “wowed” by someone’s customer service skills. What made them stand out?